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Frequently Asked Questions

We get asked questions all of the time. Here are a few answers to help you understand our process and how your overall experience can be simplified.


Q. What is your turnaround time? 

A. Typical turnaround time is 7-10 business days + shipping time. Turnaround time is only an estimate and starts when your order is paid for and we have all information to complete your job. 


Q. Do you have a minimum for screen print?

A. We will screen print an order as small as 24 pieces. 


Q. Can I mix shirt sizes?

A. Yes, you can order as many different shirt sizes as you want. 


Q. Do I need to pay for my shirts now? 

A. Yes, we require a 50% deposit and the balance paid upon delivery or pick up. If we are shipping the balance has to be paid in full up front. 


Q. I want to print on a shirt that isn't listed. 

A. Of course! We print on hundreds of different brands but to make it easy we only list the most popular ones. As long as we can get the blanks we will print it for you. Just drop us an email and we will see what we can do! 


Q. How much are the setup fees (aka screen fees)?

A. $25 per color, per location. (price may change based on details of order)


Q. Do you print with specialty inks? 

A. Yes, currently we can offer Metallic Gold and Metallic silver. 


Q. What is the standard print size? 

A. Image print size is based on the design and t shirt sizes. 


Q. What format do you require for artwork? 

A. All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and JPEG. Design should be sized to print. 


Q. Is there a rush service? 

A. Yes, the fee is based on the details of your order.




Q. What is your turnaround time? 

A. Typical turnaround time is 2-5 business days + shipping time. Turnaround time is only an estimate and starts when your order is paid for and we have all information to complete your job. 

Q. What can I print with a direct-to-garment printer? 

A. The DTG printer  can produce virtually photographic reproduction, so you can print basically anything you see on your computer screen. If you can send it to a desktop printer, you can send it to a direct-to-garment printer. That includes photographs, drawings, vector graphics, and bitmap graphics.

Q. What are vector images?

A. Vector images are made up of individual, scalable objects. Objects may consist of lines, curves, and shapes with editable attributes such as color, fill, and outline. Resolution is irrelevant when working with vector images on the computer, until it is ready to be printed, then you will want to use the highest recommended resolution to get the highest quality. Vector images have many advantages, but the primary disadvantage is that they're unsuitable for producing photo-realistic imagery. Common vector formats include cdr (CorelDRAW), ai (Adobe Illustrator) and eps.

Q.  Can I scan an image and print it on a t-shirt with a DTG printer?

A. Yes, just make sure the image is large enough and has enough contrast to scan well, and scan it at 300 dpi or higher.

Q. Can you print more than four colors?

A. Yes, A DTG printer can produce over 16 million colors. The print mode is RGB

Q. What is the largest size image that you can print?

A. Images can be printed up to 14″x16″.

Q. What type of file is needed to print a DTG image?

A. A png file is used to print a DTG image on to the garment. We do however except any type of digital image ie. jpg, pdf, psd, ai and eps. A high quality transparent png file is recommended for the best output. If printing on a dark garment the background needs to be removed in order for the shirt to be the background. Supplying a jpg requires the background to be removed and as a result if the image is low quality a white border or jagged edges may be seen around the image. 

An editable pdf, ai or eps file with the fonts outlined are also accepted and can be used to get a high quality print.

Q. What is the lowest/highest resolution image that you can print?

A. We can print any resolution. Graphics with under 300 dpi may look pixilated and blurry. We recommend that you only supply images with at least 300 dpi, sized to at least 10" wide or larger. The better the artwork, the better the print.

Q. Can you only print on white or light-colored shirts?

A. We can print on any color garment. Unlike older DTG technology, we can also print white on dark garments.

Q. What is the difference between printing on a white garment versus a dark garment?

A. When printing on a white garment, you only use RGB inks - the garment IS the white background. When printing on a dark garment, you will print a layer of white ink first, then print the RGB colors on top of the white layer. This extra layer of ink will make the ink thicker on the garment and you will feel the difference. You may also notice a slight difference in colors if you print the same image on a white garment and a black garment. This is because the colored inks soak deeper into the white garment, but on the black garment the colored inks bond to the top of the white ink layer.

Q. What types of fabrics can you print on?

A. We can print on almost any fabric. However, we prefer to print with 100% cotton garments. Cotton garment produce the best results. You can print t-shirts, sweatshirts, jackets, hoodies, tote bags and more. Direct-to-garment water based inks are formulated to print on 100% cotton, but higher cotton content blends will work as well.

Q. How do I wash a garment with a DTG image on it?

A. Garments printed using DTG technology have excellent washability because the ink actually penetrates into the fabric. Unlike silkscreen and heat transfers, your image will not crack or peel off after a few washes. To be safe, turn it inside out for the first few washes, and wash on cold.

Q. How is direct-to-garment printing different from screen printing and other printing processes?

A. The bread and butter for screen printing has always been one and two and three color work, and will likely continue to be. Because of setup time, screen printing is best suited to longer runs, especially in multi-color work. A full color image on dark garments for a screen printer only makes economic and production sense in quantities of 96 or more.

On the other hand, direct-to-garment printing is geared to shorter runs and full color images. A full color image can be printed within minutes of bringing it up on your computer screen. Using a direct-to-garment printer you can achieve a much higher resolution images than could ever be achieved via screen printing.



Q. What is your turnaround time?

A. Typical turnaround time is 7-10 business days + shipping time. Turnaround time is only an estimate and starts when your order is paid for and we have all information to complete your job.


Q. Do you have a minimum for embroidery?

A. No, there is no quantity minimum


Q. Do I need to pay for my order now?

A. Yes, we require a 50% deposit and the balance paid upon delivery or pick up. If we are shipping the balance has to be paid in full up front.


Q. How do you determine the cost of an order?

A. An embroidery order is quoted based upon estimated stitch count, apparel style and quantity. We give a firm cost of your order in advance upon review of your design and other details.


Q. Do you stock designs for me to choose from?

A. We are a custom embroidery company however, we do offer some stock designs. We will digitize your logo or design, or work with professionally digitized embroidery-ready files, supplied by you.


Q. Is there a charge to digitize my design?

A. Yes, there is a charge to make your design ready for embroidery. This charge is dependent on the number of stitches and complexity of your design. An exact quote can be given after our embroidery department reviews your design.


Q. What format do you require for artwork?

A. We accept PDF or JPEG. We also accept vector formats such as AI or EPS that can be opened with Adobe Illustrator and Corel Draw. If you are submitting a vector file in these formats, convert all fonts to outline first.


Q. Can I send a file by email?

A. Design files can be emailed to


Q. Can you enlarge or reduce the size of my design?

A. Yes, we can enlarge your design up to the maximum area that our machines can handle. Reduction of your design is limited to the point where your embroidered design will hold the required detail.


Q. What do I need to supply you for artwork?

A. For best results supply us the best artwork you have available in order for us to closely match your design. If you have a design that was previously digitized by another embroidery company, send us the digitized file from that job to ensure a perfect reproduction.


Q. Will I see a sew-out or proof of my design?

A. For custom designs you would have to request a sew-out for approval. Please note, your production time is based on when we receive the approval to proceed if you require us to email you a proof. 

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